Carol Tomé

Carol Tomé leads United Parcel Service (UPS) as CEO, overseeing the world's largest package delivery company. UPS delivers more than 25 million packages and documents daily across more than 220 countries and territories through an integrated network of ground vehicles, aircraft (operating one of the world's largest airlines by cargo volume), and technology platforms. The company operates through three segments: U.S. Domestic Package, International Package, and Supply Chain Solutions. Tomé, formerly CFO of Home Depot, brought a "better not bigger" strategy to UPS — focusing on revenue quality, margin improvement, and targeted growth rather than pursuing volume at any cost. This included negotiating a transformative labor agreement with the Teamsters union and pivoting toward higher-margin healthcare logistics and SME customers. The package delivery industry sits at the intersection of e-commerce growth and global trade. Key stock drivers include U.S. and global package volumes, revenue per piece growth, the balance between B2C (lower margin) and B2B deliveries, labor costs and Teamsters contract economics, fuel surcharge revenue, international trade volumes, healthcare logistics growth, competition with FedEx, Amazon Logistics, and regional carriers, and the broader pace of e-commerce adoption.